Reference

Your Privacy Policy for fortune365 Accounts

When you open an account, we explain what we collect, why we keep it, and how you can ask for a correction; that includes account details, payment references…

Account detailsPayment logsDevice dataSupport replies
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fortune365 Your Privacy Policy for fortune365 Accounts
CONTACT CHANNELS

Where to Send a Privacy Request

For a privacy question, the fastest path is live chat inside your account, followed by email and the help form.

Live Chat Open live chat from your account page when you want a quick check on stored data, a correction, or a copy of the request history. We answer in the same thread after we verify your registered email.
Email Send a written request to our support inbox if you need a record of the change. Include your registered email, the account name, and any payment reference you want us to review so we can confirm ownership.
Account Form Use the help form in the account area when you want to update contact details or ask about retention. We log the time, device, and ticket number, then reply after we confirm the account.
DATA CARE

How We Handle Data, Cookies, and Access

We keep the policy practical: cookies help the site remember your session, device checks help us spot unusual logins, and payment records help us match DANA, OVO, GoPay, and QRIS activity to…

Data We Store

We store only the fields needed to identify your account and answer a request: email, phone number, device type, IP address, timestamps, and payment references. That lets us trace a change without collecting unrelated personal details.

Cookies And Session

Cookies keep your session active on mobile and desktop, remember simple choices like language, and reduce repeated logins. They do not change your account data, and you can clear them through your browser at any time.

Security Checks

If you change your email, phone number, or withdrawal path, we may ask for a fresh verification step before we accept the edit. That protects the account from unwanted changes made from an unfamiliar device.

Retention Rules

We keep support tickets and payment logs only as long as needed for account handling, dispute handling, and accounting. After that period, we archive or remove the record according to the rule that applies.

Correction Requests

Send correction requests from your registered email, or open live chat and tell us exactly which field should change. We confirm ownership first, then update the record and tell you what was changed.

Local Law

Access, removal, or a copy of stored data depends on local law. If we cannot complete a request, we explain the reason, the record type involved, and the next step you can take.

Privacy Questions We Hear Most

Most privacy questions start with what we store, how long we keep it, and who can change it. We answer those points in plain English: your account data, payment references, cookies, and support logs are kept for account handling and security, then checked again when you ask for an update. If access or deletion is involved, the result depends on local law, and we tell you the next step before we close the ticket.

We ask for the details needed to create and protect your account: email, phone number, device signals, and a payment reference when you use DANA, OVO, GoPay, or QRIS. We do not ask for more than we need.

We keep the reference so we can match the transaction to the right account, confirm support tickets, and trace changes if you ask for a correction later. It also helps us avoid duplicate entries on the same request.

Yes. Cookies help us keep you signed in, remember language preferences, and keep the session stable when you switch between Android Chrome, iPhone Safari, or a desktop browser. You can clear them in your browser settings.

We keep records only as long as needed for account handling, security checks, dispute handling, and accounting. After that, we remove or archive them under the rules that apply, and some records may stay where local law requires.

Yes. Send the request from your registered email or live chat, tell us what should change, and add one matching payment reference if you have it. We verify ownership first, then update the account.

Use live chat, email, or the account help form. Our team reads those requests daily from 09:00-21:00 WIB, and we reply through the same channel after we confirm the account details.

If you close the account, we keep only the records needed for legal, accounting, or security reasons. Where local law permits, we can remove or anonymize other parts after verification and confirmation.

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